IRMatics Frequently Asked Questions
Can I integrate my existing PR information into IRMatics?
Yes, and many of our clients do this. We can import your existing analyst and influencer contact details and historical
analyst interaction data into IRMatics. Your information coupled with the information in IRMatics will allow you to hit
the ground running upon implementation.
How involved is the IRMatics implementation process?
Implementation is seamless! IRMatics is web-based so the process is done remotely saving you the high cost of hosting a setup team. We
work closely with the individual you choose as your site administrator. Together we set up the site, create user access and implement all
of your site customization. This process usually takes less than a week.
What are the system requirements for IRMatics?
IRMatics is a cloud based application which means no IT support is required to get up and running. To access IRMatics' rich features all
you need is a web browser.
How secure is IRMatics?
We adhere to the most stringent industry security standards. Your company will have its own secure site. All users are required to login
via a secure password; only team members that you have designated can access the site. All IRMatics pages are accessed via a secure
128-bit SSL encrypted communication.
How accessible is IRMatics?
IRMatics provides access to information and tools--regardless of location-- because IRMatics is accessed through a web interface.
Critical information can be delivered to your laptop, home PC, or smart phone. As a result you work with real-time information 24/7.
What training is needed to use IRMatics?
Initial IRMatics training will get team members up and running quickly. The training will include the basic functionality of
IRMatics. Our support staff will work with your designated System Administrator to customize your site to meet the needs of your
organization and subsequent training will be custom designed to reflect the specifics of your site. You also have unlimited access
to our customer support line.
What about on-going training?
On-going training includes our free Best Practice Training webinars and access to our comprehensive training library. Additional
training can be customized as users become more sophisticated or if you have a specific business need that IRMatics can solve. The
IRMatics training team will work with you to customize a training program to ensure that all your training needs are met.
Is customer support available?
Yes, you have access to our support line via the phone and email.
How much are seat licenses for IRMatics?
The price depends on how many seats you want to purchase for your organization. We can develop a
detailed proposal outlining the cost and benefits specific to your company.